Ivywake Shipping & Returns


Shipping:

  • UK Shipping – Free – Signed For (about 3-5 Working Days)
  • International Shipping – $8 – Tracked (about 5 Working Days)

What items are returnable?

  • Within 14 days of receiving your order
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

How long do I have to return a Pre-Order item?

  • 14 days starting from when you receive your order.

How do I return a purchase?

  • Please send us an email: info@sustainablemadesimple.com and we will request the return to the brand for you.
  • In the email please include your order number and the reason why you would like to return your purchase.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you with the outcome of the inspection.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied back to the original method of payment, usually within 10 business days.

Check out our Partner Brands who embody our standards!